New site, same Phat Stax Competitions.

With the same email address you used before. You only need to set a password once: the email we sent you has a Set my password button, or press Forgotten your password on the login page and use that same email. A link arrives within a minute and works for 72 hours.

Check your junk or spam folder for an email from Phat Stax Competitions. If it is not there, press Forgotten your password and enter the email you used on the old site. If nothing arrives, email us the address you think you used and we will check it is on the account.

Google only joins up with your old account when the Google email is the same address you used before. If it is different, log in with your old email instead: set a password with Forgotten your password, and once you are in you can add Google under Account.

It moved across to the penny. Log in and open Account, Wallet: cash you can withdraw and site credit you can spend are shown separately, exactly as before. If the figure does not match what you had, send us a screenshot of the old balance and we will check it the same day.

Cash wins land in your wallet the moment you win them. Open Account, Wallet, add your bank details once and press Withdraw. We pay within two working days. A withdrawal you requested on the old site before the move is still paid as normal; nothing to redo.

Every competition from the old site, its winners and your entries came across. See Account, My tickets, or the Results page. Any old link you saved still works and lands in the right place.

By card on Cashflows’ secure page, where Google Pay and Apple Pay appear when your phone supports them, or from your wallet. We never see your card number. If a payment fails twice, tell us the time it happened and we will look at what the payment company recorded.

Every competition has a free entry route by post, with the same tickets and the same chance as a paid entry. Send a card or letter to 71 Castlegate, Berwick-upon-Tweed, Northumberland, TD15 1LF, with the competition name, your full name, address, email and phone number. One entry per envelope, first or second class post, to arrive before the competition closes. The full rule is clause 3.11 of the terms.

Open the site on your phone and look for the Get the app card near the foot of the page. On iPhone it is Share, then Add to Home Screen; on Android the install button appears by itself. Once it is on your phone you can switch on alerts for draws and wins under Account.

Every draw is published with its proof. Open the competition, press Results and then Check this draw: you can confirm the winning number yourself from the public randomness it used. How our competitions work explains it in full.