Play Protection and Responsible Participation Policy

At Phat Stax, we want everyone to enjoy our competitions safely and responsibly. We are committed to protecting our players and encouraging positive, controlled participation. This policy explains the tools available to help you stay in control, and the support options if you ever need them.

1. Our Commitment

We believe competitions should always be fun, fair, and affordable. We do not encourage excessive or harmful play and take active steps to reduce risk, including:
• Clear spending controls and account tools
• Options to pause or close your account
• Monitoring activity for signs of potential harm
• Signposting independent support services
2. Spending Limits

2.1 Mandatory Limits

• We do not accept credit card payments exceeding £250 per month per player
• Credit cards are not accepted for any instant win competitions
2.2 Player-Set Limits
• You can set a personal monthly spending limit at any time
• You may choose any limit, including £0 to pause participation
• Once set, the limit cannot be exceeded until the next calendar month
• Requests to increase a limit take effect after a 24-hour cooling-off period
• Requests to decrease a limit take effect immediately
We also monitor overall account spending to help ensure play remains responsible and proportionate.

3. Account Pausing, Suspension, and Closure

We provide flexible options to help you manage your play.
3.1 Short-Term Pause
You may pause your account for a short period, such as 1 to 4 weeks. During this time:
• You cannot enter any competitions
• You will not receive promotional emails, texts, or notifications
3.2 Temporary Suspension
You may request a longer suspension of at least 6 months. During suspension:
• All participation is blocked
• Marketing and promotional messages are stopped
• Your account history is securely stored if you choose to return
3.3 Permanent Closure
You may permanently close your account at any time by contacting customer support.
• Your details will be securely removed from active systems in line with data protection requirements
• Any unfulfilled entries or pending prizes will be processed before closure

4. Monitoring for Player Safety

We use internal checks to identify potential signs of risky or harmful play, including:
• Frequent spending close to set limits
• Rapid increases in ticket purchases
• Repeated requests to change limits or reopen accounts
• Signs of distress or changes in communication
If concerns are identified, we may contact you to discuss responsible play options or apply additional protective measures.

5. Responsible Play and Support

We encourage all players to set limits that fit comfortably within their personal budget.
If you feel your participation is becoming difficult to control or is causing distress, we strongly encourage you to seek support.
Independent support services include:
• Citizens Advice – www.citizensadvice.org.uk
• National Debtline – www.nationaldebtline.org
• Money Advice Trust – www.moneyadvicetrust.org
• Samaritans – www.samaritans.org | 116 123
• Mind – www.mind.org.uk

6. Protecting Under 18s

Participation in Phat Stax competitions is strictly limited to individuals aged 18 or over.
• Robust age verification checks are carried out
• We do not advertise or market to anyone under 18

7. Continuous Improvement

We regularly review and update our systems and policies to ensure they remain effective and fair.
Player feedback is welcomed and helps us improve our responsible play measures.

8. Contact Us

If you have any questions about this policy or would like to set limits, pause, suspend, or close your account, please contact us:
Email: [email protected]
Website: https://phatstax.co.uk
Please include your name, address, and date of birth so we can locate your account.
You may be asked to provide additional identification to apply account changes.